Policy draft
Refund policy
Paid digital access is generally non-refundable after activation, subject to applicable law.
Before access is activated
A student may contact support if evidence was submitted for the wrong item, duplicated, or cannot be matched. No access decision should be made without administrator review.
After access is activated
Because access to digital learning material is made available immediately for a defined period, payments are generally not refundable after activation. Any right that cannot legally be excluded continues to apply.
Incorrect or duplicate payments
A duplicate transfer, incorrect amount, or proven technical activation error will be reviewed individually against the payment record and account audit trail. Approval of a correction or refund is not automatic.
Review evidence
- Keep the transfer receipt and transaction reference.
- Use the same name, email, and phone number associated with the student account.
- Allow up to 24 hours for ordinary manual verification.